Sorry, the page you requested was not found.

Please check the URL for mistakes. You can also try using the site navigation or search tool to find your content.

Family FAQ

You asked:

If my Internet service is down for hours or days at a time, do I have any rights as far as getting a refund?

The Online Family answers:

First check your provider's service guarantee. If your Internet service provider (ISP) promised to maintain certain service levels (such as 95% availability) then that will help your case. Next, document how long your service is down through the day or week. Call your ISP's customer service and tell them about the problem so it can be fixed. Also, complain about your lost productivity and ask for a partial or full refund. Companies have to be very competitive these days to keep customers, so asking for a refund is not out of the question. If service continues to be poor, consider switching providers. If you feel that you've really been duped, try filing a complaint with your local utilities commission or the Federal Trade Commission for assistance.

We'd like to hear from you. Please enter your family computer lifestyle question below.

Online Family Channel Sponsor

This independent editorial program is made possible by

Recent FAQs

Family Faq

"My friend uses a "nanny" cam to monitor her kids' caregivers. I'm curious: what are the benefits?"

>> Read the answer

Tech Tip

Avoid Computer Crashes

Your computer's disk directory structure -- which manages the filing system within your computer -- can cause hard drive crashes. To limit these errors, run your computer's "disk utility" to scan and repair your disk.