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Family FAQ

You asked:

Why does some incoming email go into my spam folder, even though I have successfully received email from that address before?

The Online Family answers:

Spam can get caught in your junk mail folder for a number of reasons. For starters, your ISP (internet service provider) might accidentally mark an email spam because it has identified the sender's email service as one that generates a lot of spam. So even though you've gotten email from your friend John before, if email from his ISP starts being filtered as spam by your ISP, his emails could end up in your junk mail folder. To solve this, you should add his email to your "white list" or "safe list" so that he's not blocked. Another issue might be the content of these emails. If they have lot of web page links, for example, or are sent to a large number of recipients, your ISP might tag them as spam, too.

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